Frequently Asked Questions

Will doing collections hurt my brand?
We are very sensitive to our client’s brand reputation. Our flexible policies allow for you to customize our collections process to be very gentle with your members. We also allow you to remove members from collections at no charge, so if there are unhappy members complaining to you, you can be the “good guy” and waive their balance.
Isn't it better to not do collections so the members aren't mad and hope they join sometime down the road?
A: By not doing collections, you are letting your members walk out the door without any consequence. Through our process we have found collections actually remind people of the gym. A lot of people will go in to pay their collection balance at the gym, which gives you a great opportunity to reinstate your members. We also encourage people to go show the gym their receipt after paying our office, to give them an extra push to go back into the gym and remember why they signed up in the first place.
What is your fee structure?
A: Our fee structure is based on a pre-determined percentage split. We can offer the most competitive percentage split possible based on the age of delinquency of your accounts, volume of accounts, and method of account transfer. Contact us today at 801.930.1250 for a quote.

We DO NOT work on a sliding scale, once we discuss the percentage split it remains that percentage for the life of that account assigned to our office. Contact us today at 801.930.1250 for a quote.

When will we receive our money?
A: We operate on a monthly collection cycle. At the end of each month we will compile the monthly totals into a summary report, and send you your remittance check and report no later than the third week of the next month.
Will using an attorney scare away my members?
Our attorney demand letter is very professional and is a call to action rather than an intimidation tactic. Members are treated more professionally because the communication comes from a law office. Our current clients have actually said our professional contact has resulted in “fewer customer complaints with an increased percentage of collections” compared to previous collection agencies they used.
How do we get collection accounts to you?
A: We work closely with payment processing companies such as ABC Financial and Paramount Acceptance to make a problem free, smooth transfer of accounts. If you don’t use a payment processor, just a simple excel spreadsheet sent via email is necessary to upload the accounts into our legal database.
How do you handle a case that you have started to work that we later determine was someone that perhaps should not have been sent to a third party?
A: Current clients are quite pleased with our methods of cancellation of membership accounts. If we start working an account and later come to find through an email or phone call by your authorized representative that the account has been sent to us in error from either the Gym or your payment processor, we will cancel out the account from our office at no charge to you.

We like to foster win-win situations with our clients. We realize that mistakes happen and will not charge you anything to cancel an account. As long as there is communication between our office and the clubs we can produce maximum results in the most efficient manner

Do you collect on month to month agreements?
A: Yes. You can assign to us the past due amount, and if you choose and the contract allows, you can advise us to continue to age the account each month that it is not paid.
What industry do you work in?
A: We can work in any industry with a contractual commitment between the business and the consumer.
Do you use social security numbers at all in your process? We have stopped collecting SSN from our members.
A: Having social security numbers is beneficial, however, we understand the liabilities associated with using them on gym contracts. It helps when reporting credit to have a SSN but if we have a date of birth we are also able to report on credit. It is not necessary and we can still continue to attempt to collect the debt without using SSN with great results.