Blog
The Impact of a Well-Structured Collections Process on Revenue
It’s a natural part of a gym business to experience some members who fail to make their membership payments. It’s helpful to realize this pattern instead of being surprised or not knowing how to react when it does happen. The better course is to have a plan in place...
How to Work in Tandem With Your Collections Vendor
The clients who see the best results from working with Aldous & Associates are the ones who work their collections accounts from their end in tandem with our efforts. That process can look different for each gym. While it may seem best to hand off collections to a...
5 Ways Your Gym Members Receive Excellent Service From Aldous & Associates
Gyms work incredibly hard to ensure excellent service to their members. In fact, most gyms are constantly soliciting member feedback to better the classes, facilities, and other amenities offered. Regardless of how meticulous gyms are with their approach to service,...
Collections During Times of Economic Uncertainty
As the country and world face economic uncertainty, your gym may be concerned about whether membership accounts sent to collections will actually lead to recovered funds. If more members struggle to pay their dues, leading to the collections process, will they...
3 Ways Aldous & Associates Outshines Competitors in Client Service
Your business has options when deciding where to send your third-party collections. At Aldous & Associates, we believe the thing that makes us stand out the most is our professional yet effective approach to collections. We are able to collect a good amount of...
How Should Your Gym Handle Disputes?
When your gym sends a member to the collections process, the member may decide to dispute the claim. This happens to us at Aldous & Associates, as gym members write to our office to dispute the debt we previously contacted them about. When this happens, we send a...
Best Practices for Managing Delinquent Members
When you run a gym business, you and your team likely want to focus on your collective passion for fitness. It muddies the water when your staff has to talk to members about non-compliance regarding payments, yet payment of member dues is how to run a successful gym...
Why a Frictionless Collections Experience Is So Important
When someone stops paying on their agreement, the collections process begins, ideally starting with first-party efforts to receive payment and escalating to third-party collections after a period of time. Nonetheless, the collections process doesn’t guarantee results...
Top 3 Things to Do If a Collections Member Comes Into the Gym
When a member fails to pay their membership dues, it’s helpful to try to work out the issue directly between your gym and the member. If that fails to work, you can then send the member to the collections process to see if a third party is able to recover the lost...
How Aldous’ Partnerships Make Gym Management Life Easier
Gym management has a lot of components, many of which take owners, managers and other gym staff away from where their real passions lie. It’s helpful to hand off some of these duties to software, such as gym management software, and also to third party professionals...
How Gyms Can Maximize Success on 3rd Party Collections
When gym members fail to pay their dues, your gym can take certain steps to encourage payment. If these fail, it’s time to consider third-party collections, which provides a degree of separation between your gym and further discussions of money. At Aldous, we provide...
The Problems with Chargebacks and How to Handle Them
While your gym can have policies that help protect you concerning money, your members have some of their own consumer protections that may backfire on you, regardless of any policies or practices you have in place. A chargeback through a credit card is one of them,...

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