Blog

How to Capitalize on New Year’s Resolutions

New Year’s resolutions often center on finances and health, which makes this a perfect time of year for your gym to connect with people making these types of resolutions. It's obvious how a gym or health club fits with health and wellness goals, but how can it tap...

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It’s Tax Season – Now What?

With tax season upon us, many people can expect tax refunds. This means they will have extra cash to play with. You may not find a better time of year for an excess of funds, especially during the financial squeeze of the holidays. With this in mind, tax season...

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Top 3 Things to Do If a Collections Member Comes Into the Gym

​When a member fails to pay their membership dues, it’s helpful to try to work out the issue directly between your gym and the member. If that fails to work, you can then send the member to the collections process to see if a third party is able to recover the lost...

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How Aldous’ Partnerships Make Gym Management Life Easier

Gym management has a lot of components, many of which take owners, managers and other gym staff away from where their real passions lie. It’s helpful to hand off some of these duties to software, such as gym management software, and also to third party professionals...

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How Gyms Can Maximize Success on 3rd Party Collections

When gym members fail to pay their dues, your gym can take certain steps to encourage payment. If these fail, it’s time to consider third-party collections, which provides a degree of separation between your gym and further discussions of money. At Aldous, we provide...

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The Problems with Chargebacks and How to Handle Them

While your gym can have policies that help protect you concerning money, your members have some of their own consumer protections that may backfire on you, regardless of any policies or practices you have in place. A chargeback through a credit card is one of them,...

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Top 3 Ways Aldous Reaches Your Gym Members

When a member fails to make a payment, it’s good to have your own procedures for reminding and following up. If they still fail to pay in response after a certain amount of time (we recommend three months), sending the member’s information to a third-party collections...

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The Advantages of a US-Based Call Center

We have all had the experience of calling a company's customer service only to talk to someone in another country. This dynamic creates particular challenges that having a call center in the United States can solve. Not only is this true for customer service, but also...

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Best Practices for Managing Delinquent Members

When you run a gym business, you and your team likely want to focus on your collective passion for fitness. It muddies the water when your staff has to talk to members about non-compliance regarding payments, yet payment of member dues is how to run a successful gym...

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1st Party Collections

If you like your vendor for 3rd party collections, why not also use them for 1st party collections?  We've had quite a few requests to start servicing 1st party collections, or accounts when they are 0-90 days past due.  1st party collections should be communication...

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GGFA’s – The Voice Feature

Recently, our very own Lizzy Goates was featured in GGFA's publication The Voice. She wrote a great piece about having a more flexible approach to collections in 2021. The piece is below. Enjoy! 

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