Blog

The Problems with Chargebacks and How to Handle Them

While your gym can have policies that help protect you concerning money, your members have some of their own consumer protections that may backfire on you, regardless of any policies or practices you have in place. A chargeback through a credit card is one of them,...

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Top 3 Ways Aldous Reaches Your Gym Members

When a member fails to make a payment, it’s good to have your own procedures for reminding and following up. If they still fail to pay in response after a certain amount of time (we recommend three months), sending the member’s information to a third-party collections...

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The Advantages of a US-Based Call Center

We have all had the experience of calling a company's customer service only to talk to someone in another country. This dynamic creates particular challenges that having a call center in the United States can solve. Not only is this true for customer service, but also...

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Best Practices for Managing Delinquent Members

When you run a gym business, you and your team likely want to focus on your collective passion for fitness. It muddies the water when your staff has to talk to members about non-compliance regarding payments, yet payment of member dues is how to run a successful gym...

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1st Party Collections

If you like your vendor for 3rd party collections, why not also use them for 1st party collections?  We've had quite a few requests to start servicing 1st party collections, or accounts when they are 0-90 days past due.  1st party collections should be communication...

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GGFA’s – The Voice Feature

Recently, our very own Lizzy Goates was featured in GGFA's publication The Voice. She wrote a great piece about having a more flexible approach to collections in 2021. The piece is below. Enjoy! 

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ABC Email Blast – Feb 2021

As you may know, we are proud certified partners with ABC Financial. Recently we did an email blast with them where we discussed how our RFC collections can drive revenue. Please see the full email below. We are very grateful for our great partnership with ABC. 

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ABC Certified Partner

We are so excited to announce our preferred partnership with ABC Financial. As one of only a couple preferred partners we have the highest level of integration and partnership that ABC provides. We have worked with ABC financial for several years now and we have...

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Jonas Fitness Partnership

We are so excited to work with Jonas Fitness. Recently, Tyler and Lizzy sat down with them to have a webinar. They discussed how to foster an effective collections process to collect more of your money for your business. Here is a link to that webinar. Again we are so...

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Aldous Attends Motionsoft Technology Summit

Recently, our very own Tyler Rice attend the 6th annual Motionsoft Technology Summitt in Washington DC. In attendance were mutiple health club organizations, vendors and industry leaders to discuss the challenges the fitness industry is facing. The event spanned two...

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