by d@1b36n | Nov 10, 2022 | Uncategorized
While your gym can have policies that help protect you concerning money, your members have some of their own consumer protections that may backfire on you, regardless of any policies or practices you have in place. A chargeback through a credit card is one of them,...
by d@1b36n | Nov 10, 2022 | Uncategorized
When someone fails to make a payment, it’s good to have your own procedures for reminding and following up. If they still fail to pay in response after a certain amount of time (we recommend three months), sending the account’s information to a third-party...
by d@1b36n | Oct 11, 2022 | Uncategorized
We have all had the experience of calling a company’s customer service only to talk to someone in another country. This dynamic creates particular challenges that having a call center in the United States can solve. Not only is this true for customer service, but also...
by d@1b36n | Oct 5, 2021 | Uncategorized
If you like your vendor for 3rd party collections, why not also use them for 1st party collections? We’ve had quite a few requests to start servicing 1st party collections, or accounts when they are 0-90 days past due. 1st party collections should be communication...
by d@1b36n | Mar 2, 2021 | Uncategorized
Recently, our very own Lizzy Goates was featured in GGFA’s publication The Voice. She wrote a great piece about having a more flexible approach to collections in 2021. The piece is below. Enjoy! GET STARTED TODAY Does your business need help with collections? We can...
