Blog

When a member fails to pay their membership dues, it’s helpful to try to work out the issue directly between your gym and the member. If that fails to work, you can then send the member to the collections process to see if a third party is able to recover the lost...

Gym management has a lot of components, many of which take owners, managers and other gym staff away from where their real passions lie. It’s helpful to hand off some of these duties to software, such as gym management software, and also to third party professionals...

When clients fail to pay their dues, your business can take certain steps to encourage payment. If these fail, it’s time to consider third-party collections, which provides a degree of separation between your business and further discussions of money. At Aldous, we...

While your gym can have policies that help protect you concerning money, your members have some of their own consumer protections that may backfire on you, regardless of any policies or practices you have in place. A chargeback through a credit card is one of them,...

When someone fails to make a payment, it’s good to have your own procedures for reminding and following up. If they still fail to pay in response after a certain amount of time (we recommend three months), sending the account's information to a third-party collections...

We have all had the experience of calling a company’s customer service only to talk to someone in another country. This dynamic creates particular challenges that having a call center in the United States can solve. Not only is this true for customer service, but also...

If you like your vendor for 3rd party collections, why not also use them for 1st party collections?  We’ve had quite a few requests to start servicing 1st party collections, or accounts when they are 0-90 days past due.  1st party collections should be communication...

Recently, our very own Lizzy Goates was featured in GGFA’s publication The Voice. She wrote a great piece about having a more flexible approach to collections in 2021. The piece is below. Enjoy! Get Started TodayDoes your business need help with collections?We can...

As you may know, we are proud certified partners with ABC Financial. Recently we did an email blast with them where we discussed how our RFC collections can drive revenue. Please see the full email below. We are very grateful for our great partnership with ABC. Get...

The fitness industry is becoming increasingly competitive. With multiple gym options available around the corner, reputation and retention are key. For fear of ruining their reputation, some gyms have decided against pursuing members to pay their balances after 90...

We are so excited to announce our preferred partnership with ABC Financial. As one of only a couple preferred partners we have the highest level of integration and partnership that ABC provides. We have worked with ABC financial for several years now and we have...

We are so excited to work with Jonas Fitness. Recently, Tyler and Lizzy sat down with them to have a webinar. They discussed how to foster an effective collections process to collect more of your money for your business. Here is a link to that webinar. Again we are so...