While your gym can have policies that help protect you concerning money, your members have some of their own consumer protections that may backfire on you, regardless of any policies or practices you have in place. A chargeback through a credit card is one of them,...
When a member fails to make a payment, it’s good to have your own procedures for reminding and following up. If they still fail to pay in response after a certain amount of time (we recommend three months), sending the member’s information to a third-party collections...
We have all had the experience of calling a company’s customer service only to talk to someone in another country. This dynamic creates particular challenges that having a call center in the United States can solve. Not only is this true for customer service,...
When you run a gym business, you and your team likely want to focus on your collective passion for fitness. It muddies the water when your staff has to talk to members about non-compliance regarding payments, yet payment of member dues is how to run a successful gym...
1st Party Collections If you like your vendor for 3rd party collections, why not also use them for 1st party collections? We’ve had quite a few requests to start servicing 1st party collections, or accounts when they are 0-90 days past due. 1st party...
GGFA’s – The Voice Feature Recently, our very own Lizzy Goates was featured in GGFA’s publication The Voice. She wrote a great piece about having a more flexible approach to collections in 2021. The piece is below....
