Top 3 Ways Aldous Reaches Your Gym Members

Top 3 Ways Aldous Reaches Your Gym Members

When a member fails to make a payment, it’s good to have your own procedures for reminding and following up. If they still fail to pay in response after a certain amount of time (we recommend three months), sending the member’s information to a third-party collections...
The Advantages of a US-Based Call Center

The Advantages of a US-Based Call Center

We have all had the experience of calling a company’s customer service only to talk to someone in another country. This dynamic creates particular challenges that having a call center in the United States can solve. Not only is this true for customer service,...
Best Practices for Managing Delinquent Members

Best Practices for Managing Delinquent Members

When you run a gym business, you and your team likely want to focus on your collective passion for fitness. It muddies the water when your staff has to talk to members about non-compliance regarding payments, yet payment of member dues is how to run a successful gym...

1st Party Collections

1st Party Collections If you like your vendor for 3rd party collections, why not also use them for 1st party collections?  We’ve had quite a few requests to start servicing 1st party collections, or accounts when they are 0-90 days past due.  1st party...